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Frequently Asked Questions
WEBSITE GENERALS
By registering on website can give comprehensive search support , offers update, in stock reminder, view of shopping basket, order status , order history one click login for next time, easy checkout process.
Shopping from us is easy!
- Brows product category
- View & add a product in your cart
- Login or Checkout as guest
- Choose/ Fill delivery address & Contact
- Proceed with preferred payment method
Make payment and complete www.fabnuma.comHappy shopping with us
Yes. We do take orders over the phone & WhatsApp. You can reach out to us on
- Phone:
+91-7786-967496
Email:info@fabnuma.com
Once you have made the payment, you will receive a confirmation SMS and email on the registered contact details.
You can log in to your account to track the status of new orders and history of old orders
Product
A size chart is given on every product page. We request you read it thoroughly before ordering.
All your products are handmade with the utmost love and care. In this process, only the finest grade of fabrics are used and the products go through 5 layers of quality inspection before dispatch.
Machine wash can cause the delicate threads of your Chikankari outfit to open up, therefore, we recommend a hand wash/dry clean for your handcrafted outfit.
Yes, we do offer product customisations only in bulk orders followed by standard designs and sizes given by you.
PAYMENT, SHIPPING AND DELIVERY
You can make online payments using credit cards, debit cards, net banking, UPI, wallets etc. through our payment gateway.
Bank Account Details:
Name of Bank: Canara Bank
Name of Account: Appshree Enterprises
Account No. : 3547231043
Branch: Mutkkipur, IIM Road, Lucknow
IFSC code : CNRB0005319
Type of Bank: Current Account
Can we place an order for (COD) Cash on Delivery?
Yes, we accept COD for orders under 15,000/- for India only on the maximum available PIN codes.
Usually, orders are dispatched within 2-4 working days of the customer placing the order. This depends on the availability of the product and delays caused due to other unusual circumstances.
We currently don't have a live tracking option available on the website but we request you to wait until your parcel is dispatched within the above-mentioned time frame. If your enquiry is urgent, please email us at info@fabnuma.com and one of our team members will get in touch with you at the earliest.
Yes! Our website ships WORLDWIDE.
No, All products displayed on our website are including tax GST
This may be applicable as per international border custom law on the basis of the value of order, which is applicable at customer end to receive the order.
For all Domestic orders within India shipping is free of cost.
Sorry, as per company policy, a package cannot be opened before delivery acceptance.
We currently don't have a live tracking option available on the website but we request you to wait until your parcel is dispatched. Once it's dispatched, you will receive a tracking link via DHL. If your enquiry is urgent, please email us at info@fabnuma.com and one of our team members will contact you as soon as possible. Please click here to see our detailed policy for International Orders.
Which shipping partners do you use for shipping the products?
We ship all our domestic orders via renowned services such as Delhivery and Bluedart. We do ship worldwide, and all our International orders are shipped via DHL.
I have received the part shipment, when will I get my other products?
We ship all your pieces together as soon as they are ready. In case you receive only part shipment, please reach out to us at info@fabnuma.com and our customer care team will look into it as soon as possible.
I want to change my address/size/phone number for an existing pending order. Who should I contact?
If you’d like to make changes to existing details in the order such as your size, delivery address or phone number, please reach us at info@fabnuma.com with the subject “Order Number + Revised information”. We will facilitate the same if it hasn't been shipped.
EXCHANGE, REFUND AND CANCELLATIONS
To request an exchange/return, please click here.
Item is eligible for a return/exchange request only once. Reverse pickups are either arranged by us or the customer will have to ship the parcel to us at the following address:
Fabnuma
TC-1102, Breeze Towers, Eldeco City, IIM Road, Lucknow – 226013, India
Contact: 7786-967496
Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will process your request. For more information, please refer to our return & exchange policy.
An item that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags are eligible for return within 7 days from the date of delivery. No cancellations will be accepted after 24 hours of the order being placed. For more information, please refer to our return & exchange policy.
Yes, if any defect or the wrong product is delivered to the customer, in that case, Fabnuma will afford the shipping/COD and maintenance charges. If the customer returns the product without the above reasons then the customer has to afford the shipping /COD & product maintenance charges.
INCASE OF ANY OTHER QUERIES, YOU CAN ALWAYS REACH OUT TO US at info@fabnuma.com